why is whatsapp not working on mobile data

You may have trouble connecting to and using WhatsApp if your phone's wireless connection isn't working properly. Make sure you have a solid wireless connection If your account has been deleted, you need to create a new one. You must be able to send and receive non-web traffic in order to use WhatsApp.If you regularly use your WhatsApp account, this is probably not an issue for you, but if you haven't opened WhatsApp in a while, it's worth pointing out that the service reserves the right to delete your account after 120 days of inactivity. If you are able to connect on Wi-Fi but not on your mobile connection (EDGE/2G/3G), double check your APN configuration with your mobile provider. Upgrade your Android OS to the latest version for your device. Be sure to run a manual backup beforehand: WhatsApp > Menu button > Settings > Chat Preferences > Backup conversations). Verify that you receive your Google mail emails on time.ĭelete and re-install WhatsApp (Note: This will erase your chat history. If you are often connected to Wi-Fi, check your Wi-Fi sleep policy (Homescreen > Menu Button > Settings > Wi-Fi > Menu Button > Advanced > Keep Wi-Fi on during sleep) and make sure it is set to 'Always' or 'Only when plugged in.' Go to Settings > Data Usage > Menu button > make sure Restrict background data is unchecked.Ĭontact your mobile provider and make sure your APN settings are configured correctly. Make sure that data is enabled (Android Settings > Wireless & networks > Mobile networks). Try connecting to different Wi-Fi hotspots. Turn Wi-Fi off and back on (Android Settings > Wireless & networks > Wi-Fi).

Upgrade WhatsApp to the latest version: Press Download Now - once the download is complete, open the file to initiate installation. Hi! Whatsapp is suggesting these steps if you encounter any connection problems:

Why is whatsapp not working on mobile data